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Customer Support & AI

Best Shopify
Helpdesk & Support Tickets Apps

Compare Shopify apps for helpdesk & support tickets. Review each app's listed functions, pricing and merchant feedback to find an option that fits your store.

editorial draft

“Best” is a category discovery label, not a verified performance ranking. Apps are shown alphabetically by default. Optional sorts use the recorded rating and review count. Editorial descriptions and guidance require review.

8 apps

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SHOPIFY APP

AE: Order Editing & Upsell

★ 5 / 5 · 259 reviews

A Shopify app for event tickets. Listed functions include cancellations, splitting.

CancellationsSplittingRe-orders
From $39/month. Free trial available.Check this app ↗
SHOPIFY APP

DC: WhatsApp Marketing + API

★ 4.8 / 5 · 225 reviews

A Shopify app for abandoned cart recovery. Listed functions include exit pop-ups, personalized campaigns.

Exit pop-upsPersonalized campaignsOpt-in pop-ups
From $29/month. Free trial available.Check this app ↗
SHOPIFY APP

Relocate+ Order Editing

★ 5 / 5 · 41 reviews

A Shopify app for order editing. Listed functions include self-service, help center.

Self-serviceHelp centerResponse templates
Free plan available. Free trial available.Check this app ↗
SHOPIFY APP

Richpanel: AI Customer Support

★ 4.9 / 5 · 138 reviews

A Shopify app for ai customer support chatbots. Listed functions include ai chatbots, live chat.

AI chatbotsLive chatSMS
From $89/month. Free trial available.Check this app ↗
SHOPIFY APP

Spur: AI Chat & Helpdesk

★ 5 / 5 · 115 reviews

A Shopify app for whatsapp marketing. Listed functions include personalized campaigns, multi-channel messaging.

Personalized campaignsMulti-channel messagingOpt-in pop-ups
From $39/month. Free trial available.Check this app ↗
SHOPIFY APP

Willdesk: Live Chat&AI Chatbot

★ 4.8 / 5 · 384 reviews

A Shopify app for ai customer support chatbots. Listed functions include ai chatbots, live chat.

AI chatbotsLive chatEmail chat
Free plan available. Free trial available.Check this app ↗
SHOPIFY APP

Zipchat AI Chatbot & Live Chat

★ 4.9 / 5 · 201 reviews

A Shopify app for whatsapp marketing. Listed functions include ai chatbots, live chat.

AI chatbotsLive chatEmail chat
Free plan available. Free trial available.Check this app ↗

Frequently asked questions

How should I choose a helpdesk & support tickets app?

Compare the exact functions you need, supported integrations, recent merchant reviews and the total cost for your expected usage.

editorial general guidance
Are these apps ranked by Shopify?

No. This is an eStorefy research shortlist based on listing relevance, rating and review volume. It does not reflect hands-on performance testing.

editorial methodology

Category sources

https://apps.shopify.com/categories/store-management-support-helpdesk/all ↗